Event Terms Mexico

EVENT TERMS & CONDITION – (All prices are in USD)

For inquiries, +1 905 971 1222 — What’s App+1 647 983 9795   or   e-mail: info@starsonboard.me

CHILDREN born after 31 MAY 2018 are FREE OF CHARGE if sharing a room with parents at the LINDO MAYA buildings only. They can attend the Stars concerts, but they are not assigned seats at the concert venue.


Cancellations received prior to APRIL 1st, 2021 will be Refundable for a US $50 Administrative Fee.

Cancellations received APRIL 1st, 2021 onward will not be refundable for any reason – no exceptions.

The cancellation Fee is 100%. The only name change is allowed. (Bookings cannot be carried over to any Future Events)


1st Change in the Room is FREE of charge.

2nd change and onward is subject to $100 Administrative Fee.

** The Final list of the Confirmed STARS will be announced by FEB 15th, 2021 **


Stars On Board has the right to cancel or substitute any of the promoted Stars due to unforeseen circumstances. Programs and Prices are subject to change without notice.

Travel Insurance Protection:

Stars on Board highly recommends that every guest purchases his/her personal Travel Protection insurance coverage including Medical, Accident, and Trip Cancellation.


For this voyage, a valid passport is required.

A Mexican Visa – for Entry to Cancun for certain Nationalities.

It is the guest’s responsibility to obtain the required visas and other documentation prior to their travel date. Check this link: https://www.inm.gob.mx/gobmx/word/index.php/paises-requieren-visa-para-mexico


The Guest(s) acknowledge(s) that throughout the duration of the events a reality TV show /series might be filmed focusing on the Entertainers/Performers and Stars. During said filming, there is a possibility that the Guest(s) may be captioned on said reality TV show/series.

As a condition of booking, the Guest(s) release(s) Stars on Board, Inc. and Iberostar Hotels, their respective parent, subsidiary, affiliated companies, the directors, employees, agents, representation, any and all producers and broadcasters of said reality TV show/series from all claims, actions, grievances and liabilities in connection with the subject reality TV show/series to be filmed throughout these events.


All the Stars shows are complimentary and SEATS are allocated as per your room booking category.

The Stars, the prices, and the programs are subject to change without notice.

Stars on Board does not guarantee the appearance of every entertainer that was promoted. Stars On Board has the right to cancel or substitute any of the promoted and confirmed stars at any time, if and when it deems necessary.


(a) The guest acknowledges that STARS ON BOARD, its affiliates and partners are not an insurer of his or her safety during the course of their stay, and the guest agrees that STARS ON BOARD, its affiliates and partners shall not be liable in any circumstances for any incident or injury arising from events occurring on and outside of the guest areas of the resort, or involving persons employed by STARS ON BOARD, its affiliates and partners and acting outside the course and the scope of employment.

(b) Stars On Board, its affiliates and partners disclaim all liability to the guest for damages for emotional distress, mental suffering or psychological injury of any kind not resulting from a physical injury to that guest, nor from that guest had been at risk of actual physical injury, nor intentionally inflicted by Stars On Board, its affiliates and partners.


Clients acknowledge that they have read and accepted the Booking Terms and Conditions when they start and complete their booking. SOBC Booking Terms and Conditions are available on our website.